How long does the refund process take?

We will endeavour to complete your refund within 48 hours of receipt of the shipment.

Refunds can only be made in the same way as the original payment.

Please note that the refund may take up to 14 days depending on your credit card provider.

How long do I have to return my order?

14 days from purchase for unsuitable items. This policy covers full price and sale items. Items must be within their original condition with all tags intact.

How do I return my order - International?

You can return items to us via post at your own cost. 

  • Fill in the Returns Note enclosed with your order, telling us which item(s) you are returning, whether you want a refund or exchange and the reason for your return using the reason codes printed on your Returns Note
  • Pack up the item(s) you wish to return and enclose your completed Returns Note before you seal it
  • Address the package to Gabe and Jon
  • Post your parcel via your local postal office using a trackable service

Don't forget to enclose your completed Returns Note as this may delay your refund